Welcome to the Help Hub

To change your credit card details:

Click on 'Me' in the main navigation menu

In the dropdown click on 'Account'

Update your card details

Sign in at hetetschoolofmaoriart.com

If you wish to change your subscription or join another course in the Hetet School, please email us at learn@hetetschoolofmaoriart.com

We're sorry to see you go!

Sign in to your studio at hetetschoolofmaoriart.com
Click on 'Me' from the top navigation or hamburger menu.
Click on 'account' from the dropdown.
Scroll to and select 'Cancel Subscription'.

Your subscription will be cancelled immediately and your access to all lessons will be revoked.

PLEASE NOTE:

If rejoining The Kete Club in future, you will be rejoined at the section you last accessed.

If rejoining The Weave Korowai Programme you will need to re-apply.
There is a rejoining fee to cover administration costs.

Yes.

Sign in to your studio
From the main menu click 'ME'
Scroll down to 'Accounts'
You will see the invoices listed.

Click on the invoice you want to download

Yes.

Please email us at learn@hetetschoolofmaoriart.com to request an invoice and we will email you a copy.

We observe the following 'rules' that are based on Manaakitanga: to uphold our own and each other's dignity so that everyone here feels cared for and valued

Celebrate the gift of weaving! by sharing what you're weaving in the course and encourage others on their posts

Bring your best to your weaving and the group. We appreciate kindness, respect, humility, patience, honesty and fairness.

Focus on sharing the journey through The Matrix® with your fellow learners as you complete each of the lessons in sequence.

Preserve the magic of The Matrix® and self-discovery for fellow Hetet weavers by keeping the details of your 'Aha' Moments to yourself. Share the love of Māori weaving.

Share only what you've learned with the Hetet School, so as not to confuse others or disrespect your past teacher. Out of respect for your kaiako, you should have one weaving teacher at a time. If you are currently learning with another teacher, please withdraw from this course - out of respect for both teachers.

Avoid spam, snark and swearing. Advertising or promoting your own or other people's businesses is not appropriate here. Foul Language or bullying members of this group is also not allowed and will not be tolerated.

A gentle reminder, the content of The Matrix® and all course related materials (such as videos, ebooks, pdfs and images) are for the sole use of students enrolled in the course.

Specifically, do not copy, share or distribute our material with others. Also do not use or modify our content (including Veranoa's words) for teaching purposes. If you are a teacher, or if you start teaching (beyond your own tamariki or mokopuna within your immediate whānau): you do not have our permission to use any of our content for teaching.

Feel free to share the link to our free course with your friends and whānau 🙂

Click the smiley face
Click the camera icon to upload a photo
Click 'Personal details' and update

Please make sure you have watched all the videos up to and including the lesson you have a question about in case you missed the answer.
Check you're asking in the right place. You can ask a question in the Community spaces only if it is on an 'Ask Me Anything' post otherwise, please be sure to ask inside your course area under the Kōrero mai - Share' section

All video lessons can be viewed with captions for hard of hearing

Make the screen bigger

To make the sound louder or quieter

Slow down or speed up the pace at which the video is played

Clear your cache and restart your browser.
Try from a different browser or using incognito.
Check for any add-ons that might be blocking some actions.
Restart your device or try from another one if possible

Windows requirements: Windows 10 or later
Mac requirements: MacOS "Big Sur" or later
Linux requirements: 64-bit, Ubuntu 20.04+, Debian 10+,openSUSE 15.4+, or Fedora Linux 35+
iOS requirements: iOS 13 or later

Ways to get help

Email us
learn@hetetschoolofmaoriart.com
Book A Call
Message Us from 'Help' tab
Our Office Hours
Monday-Friday 10am to 4pm
Closed Weekends & Public Holidays

The Hetet whānau have a reputation for excellence in the practise and teaching of traditional Māori visual arts.

Our mission is to help whānau Māori reclaim this mātauranga for themselves and their descendants, in a way that is easy to access and comfortable.

We do this by providing an outstanding online learning experience within a supportive whānau of learners.

For more about us visit hetetart.com

Postal Address:
C/- HSOMA Support Team
PO Box 38011 Parklands, Christchurch 8842
Aotearoa New Zealand
learn@hetetschoolofmaoriart.com
+64 21 2733278

Office Hours: Mon-Fri 10-4
Closed Public Holidays

Welcome to the Help Hub

Managing Your Account

How do I change my credit card details

Where do I sign in to my course?

How do I change my subscription

How do I cancel my subscription?

Can I get a copy of an invoice?

Can I get a receipt to give to the sponsor/organisation paying for my course fees?

Our Community

Our community rules

Set up your student profile

In the Hetet School mobile app

Your Studio

Ask Veranoa Questions

Before you ask

If you can't find the answer then...

How to return to your studio

Turn captions on

Enlarge screen

Toggle back or forward on video

Adjust sound volume

Adjust video speed

Page controls

Tech Troubleshooting

Studio/website is not loading

Try these steps first

If the issue persists...

Recommended for Best Viewing

Operating System

Processor

Memory

Screen resolution

Application window size

Internet connection

Ways to get help

Student Support

Who we are

He Mihi

Get in touch